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Webstar Kenya Privacy Policy
What Do We Promise?
Webstar Kenya will respect your privacy and ensure that all sensitive and personal information provided to us is lawfully processed and held. Personal/sensitive information is deemed to be any information that identifies a living individual.
How Do We Collect Your Information?
We collect information from you when you submit an enquiry, visit our site, call us for information and send us an email. The information we collect is:
- Your name
- Your email address
- Your business name, address and telephone
How Do We Use Your Information?
We will only use the information you provide us with to:
- Make improvements to our service
- Action any requests you make
- Supply you with requested information
- Conduct market research
Webstar Kenya will not sell or share your personal data with others.
Accuracy of Your Information
Webstar Kenya endeavor to keep all personal information that they store up to date. We will amend any information we find to be inaccurate or are informed is inaccurate at our earliest convenience.
Information about Your Online Activities
Webstar Kenya collects information from your visit to our site. This information is only used to track browsing patterns and cannot be used to identify you personally.
Changes to Policy
Webstar Kenya reserves the right to change this privacy policy at any time.
Webstar Kenya Terms and Conditions of Business
Definition of our terminology as used within this document:
- A 'Project' is any work undertaken or service provided by Webstar Kenya for the Client on their request and as described in our confirmation order email to that Client.
- A 'Client' is a person, persons, business or organization using any of the services provided by Webstar Kenya.
- 'Live Mode' means the date the website is available on the Client’s chosen domain.
- 'Domain' is the website address as specified by the Client.
- 'Hosting' is a yearly cost to keep a client’s website activated online.
- 'Content' is both text and images that the Client requires on the website.
Webstar Kenya Terms & Conditions
- The contract between Webstar Kenya and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
- Email will be the method of contact with regard to all communication for the website design & development. It is the Client's responsibility to inform us of any change in email address so we always have up to date email contact details. Webstar Kenya cannot be held liable in any way relating to communication issues if we are not supplied a valid email address.
- Webstar Kenya will only commence work on a Project after receipt of a non-refundable, 50% deposit of the quoted Project fee from the Client. Webstar Kenya will also require 25% payment upon overall approval of the home page design. The final 25% payment is to be made on completion of the website. The website will be switched to Live Mode once the Client’s remaining balance is paid in full.
- Webstar Kenya shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal.
- Where images used on the website have been purchased by Webstar Kenya on behalf of the Client, these images are strictly for use on the website only. Webstar Kenya are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organizations.
- Webstar Kenya will host the website if the Client requires us to do so and on receipt of full payment of our Hosting fees. In doing so, Webstar Kenya will endeavour to provide a reliable and professional service to the Client at all times but do not guarantee that the website Hosting will be available at all times, especially in the event of a technical failure beyond our control.
- Webstar Kenya cannot be held responsible for anything adversely affecting the Client's business operation, sales, or profitability that might be claimed is a result of a service offered by Webstar Kenya.
- Where asked to provide search engine optimization for a Client, Webstar Kenya does not guarantee any specific placement or high ranking on search engines.
- Webstar Kenya does not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a client’s website, there could be a change in the websites search engine ranking.
- Webstar Kenya will provide the Client with an expected completion date for the Project (live on the internet) if requested. Webstar Kenya will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected
- Webstar Kenya owns all design and code of the website until final payment has been received in full. Once final payment is received, the Client will then own the design and code of the website.
- Images will be purchased by Webstar Kenya for the Client, unless the images are supplied by the Client. Images purchased by Webstar Kenya are licensed only for use on the client website .
- All images displayed on the Client's website will only be used after authorization by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client they will be the sole responsibility of the Client. This clause excludes images which are provided by Webstar Kenya.
- Domain names will be registered by Webstar Kenya and also registered to Client’s current address. The Client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Webstar Kenya will do this within a reasonable timeframe.
- It is the responsibility of the Client to renew their domain names when due. If a domain name expires, Webstar Kenya cannot be held liable for this. However, Webstar Kenya will make reasonable effort to contact the Client regarding domain renewal.
- When a Client renews Hosting with Webstar Kenya, this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and Webstar Kenya cannot be held liable for this.
- Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the domain was registered. The Hosting will not be renewed if Webstar Kenya cannot contact the Client or the Client requests for Webstar Kenya to not host this site.
- The Hosting renewal charge must be received within 10 days of the Hosting expiry date. Webstar Kenya reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be an admin fee set by Webstar Kenya for reactivating the website/Hosting.
- If the Client does not use Webstar Kenya Hosting services, then the management and Hosting of the Domain name are the full responsibility of the Client.
- Should a Client wish to move Hosting away from Webstar Kenya or transfer a Domain name away from Webstar Kenya, an admin charge will be issued, which must be paid before the transfer takes place.
- Webstar Kenya has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based Content of our Client's web sites constitute Webstar Kenya endorsement, or approval of the website or the material contained within the website. Webstar Kenya has not verified any of the materials, images or information contained within our Client's web sites and is not responsible for the content or performance of these sites or for the Client's transactions with them. Webstar Kenya provides links or references to our Client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.
- Webstar Kenya shall place a small text link on the footer of a Clients website that simply states the website was designed by Webstar Kenya and links to our company website.
- If a Domain name is purchased by the Client through a company other than Webstar Kenya, the Client has full responsibility in making sure that the domain name is renewed when due. Webstar Kenya will not renew the Domain name when annual Hosting renewal is due if the Domain name is purchased through a company other than Webstar Kenya.
- Webstar Kenya makes no claims that the contents of this website may be lawfully viewed or downloaded outside Kenya. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of Kenya, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of Kenya. Jurisdiction for any claims arising in respect of this website’s Content shall lie exclusively with the courts of Kenya. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
- Webstar Kenya will not tolerate any form of harassment against its employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees.
Get More Than Just A Pretty Website...
Get More Than Just A Pretty Website...
Rather than designing just another pretty website, we sit down with you to identify what the market is looking for now.
Then, we match your products and services directly to what your prospects are searching for online right now so your website starts performing the minute it goes live.
More than half of all the consumers in Kenya today use the internet to research products and services before making any purchase. Will they find you?
Whether you are a well established business, company or organization anywhere in Kenya…
It is really likely that what you actually need is a cost-effective means of marketing and promoting your business over the Internet.The only proven and tested way is having a well designed website.
THE GOOD NEWS: Your search for web designers in Kenya to help you establish an online presence...ends here!
Want To Get Your Business Online? Click Here To Get A Website That Works
Not Happy With Your Current Website? Click Here To Get A Makeover
Get A Website That Works In 10 Easy Steps
To Ensure Your Website Starts Performing The Minute it Goes Live, We Follow These Proven 10 Steps in Our Web Design Process.
- STEP 1
- STEP 2
- STEP 3
- STEP 4
- STEP 5
- STEP 6
- STEP 7
- STEP 8
- STEP 9
- STEP 10
Step 1: Getting to Know You & Your Business
Once we receive a web design enquiry from you, we will set up a consultation meeting with you either face to face or over the phone so that we can have a clear understanding about you, your business and how the website can help you achieve your desired goals and objectives.
This is arguably the most important step, because what we decide together and map here will set the stage for the entire web design process.
We will start by asking you a lot of questions so that we can understand your business and your needs in a website.
The Key objectives of this step are:
- Understanding the purpose of your website: Do you want to provide information or sell products and services?
- Understanding your goals: What do you hope to accomplish by building your website?
- Understanding your target audience/ customers: Which specific group of people do you want to reach with your website?
- Understanding the content to be put on your website: What kind of information is your target audience going to be interested in?
Step 2: Discovering The Opportunities Available For You Online
Using the information gathered from Step 1 we then run it through our Opportunity Filter Process to see what kind of opportunity is available for your business online and the best way to capture it.
During this step we conduct research to discover the kind of information your target audience is looking for and how it relates to the products or services that you have to offer.
We also do an analysis on your competitors' websites to learn where they are strong or weak, so that we can position your website to pull in more business than any of your competitors online.
The Key objectives of this stage are:
- Find out the search terms your target audience and prospects use when looking for information related to your products or services.
- Analyse your competitors' websites to find out their strengths and weaknesses.
- Find out the best strategy to position your website to pull in more business than any of your competitors online.
Step 3: Setting up The Foundation For Your Online Presence
Once we have an idea of the opportunity available for your business online, we go ahead and help you choose and register a good domain name that will best reflect your brand and bring you lots of visitors from the search engines.
We will then set up your web hosting account and email addresses of your choice which you can start using as we continue with the website design.
We will also design a branded page that will notify any visitors to your domain that your website is under construction. This will provide them with the main contacts and addresses to reach you in the meantime.
This is also the best time to set up your social media profiles on sites like Facebook, YouTube, Twitter, Google + and LinkedIn so that you can start connecting with your customers and prospects.
The Key objectives of this step are:
- Choosing and registering the best domain name for your website.
- Setting up your web hosting account and email addresses of your choice.
- Creating the under construction page with your contact details.
- Creating your profiles on the main social media sites to connect with your audience.
Step 4: Developing A Plan For Your Website
At this step we work with you to come up with a list of all the main topic areas and sub-topics of your website and agree on a content creation plan.
This will guide us on what content to place on your website as well as develop an easy to understand navigational system.
It is also at this stage where we will help you decide on the technologies to be implemented on your website as well as interactive elements such as forms, galleries, content management system, blog, downloadable documents.
The Key objectives of this step are:
- Coming up with a list of all main topics for your website and agreeing on a content creation plan.
- Creating a sitemap to enable us develop a user-friendly navigation system for your website.
- Deciding on the technologies and elements to be added on your website e.g. forms, blog, CMS.
Step 5: Designing & Developing The Layout of Your Website
This step typically involves moving the information outlined in the planning stage further into reality.
At this step we will start designing the layout of the website based on the sitemap, your chosen colour theme and your logo to help strengthen the identity of your company or brand on the website.
If you don’t have a logo yet we will have our logo designers produce 6 concepts for you which you can then pick one and ask for further revisions until you are satisfied with the outcome.
During the layout design you will be given a special link to view the progress of the website and give your feedback throughout the whole process.
Upon completion of this step, the website should more or less have taken shape, but for the absence of the content and special features.
The key objectives of this stage are:
- Design a logo for your website if you don’t have one.
- Design the layout of your website based on the sitemap, chosen colour theme & logo.
- Give you a special link to view the progress of the website as you give feedback.
Step 6: Developing & Uploading Content On Your Website
With the site layout reviewed and finalized, it’s time to develop content for your website based on the research we carried out earlier in step 2.
This will ensure that we have content that will attract prospects to your website and make them take the desired action.
This is normally a tricky part for most website owners who are suddenly required to come up with content for their website e.g. text, photos and videos. Don’t worry, we will warn you early and also help you get the job done.
Once the content is ready we will then upload it on the website and link it to the navigation menus.
The key objectives of this step are:
- Creating content that will attract and convert visitors to your website into customers.
- Uploading the content on various pages of your website and linking the pages to the menus.
Step 7: Attending To The Final Details & Testing Your Website
At this step, we will attend to the final details and test your website. We will test things like the complete functionality of forms, menus, links and also compatibility issues on different web browsers, ensuring that your web site is optimized to be viewed properly in the most recent browser versions.
At this step we will also proofread the content and fix any spelling and grammar errors. You will also get a chance to view all the pages and make sure they appear as desired.
If there are any changes to be made you will communicate to us so that we can make them before the website goes live.
The Key objectives of this step are:
- Finalizing on the website development.
- Testing functionality of various features of your website e.g. forms
- Fixing compatibility issues on most recent browser versions.
- Correcting any spelling and grammar errors on the content.
Step 8: Launching Your Website
Once testing is complete and all issues and errors have been fixed it is time to launch your website onto the internet where it can be seen by the world.
At this stage we will submit your website to all major search engines and directories relevant to your website & industry. This further improves the visibility of your new website.
After the submissions we will then install website tracking scripts on your website to track the performance of your website and how the users interact with it.
This will enable us learn and make improvements on the website later based on this data.
The Key objectives of this step are:
- Launching your website onto the internet.
- Submitting your website to all major search engines & directories.
- Installing tracking scripts to track your website's performance.
Step 9: Handing Over The Website & Ownership Rights To You
After successfully launching your website it is now time to handover the “keys” to you. We will send you all the source files for your website in a CD and also send you the server logins.
Should you want to move and work with another web developer in future, you will have everything you need with you.
If your website has a CMS (Content Management System), we will train you on how to manage and update your website and also prepare a detailed PDF guide that you can refer to in future.
The Key objectives of this step are:
- Handing over a CD with all the website files
- Send you all the server information and logins.
- Training you on how to manage and update your website content if your website has a CMS.
Step 10: Discussing How To Grow Your Online Presence
Successful websites are constantly evolving and require testing, analysis, and constant changes to continue being successful. That’s where we come in.
By continuously tracking your website’s performance, we will be in a better position to suggest improvements to be made to your website so as to ensure it gets more and more visitors over time.
At this step we will also discuss with you on various methods of acquiring more customers online and how we can implement them to your website:
- Search Engine Optimization (SEO)
- Social Media Marketing
- Email Marketing
Remember the phrase “If you built it, they will come” doesn’t work with websites anymore.